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Writing Centers & Graduate Academic Support Center Policies

The ASU Writing Centers and Graduate Academic Support Center offer a dynamic, supportive learning environment for ASU students, faculty, and staff members at any stage of the writing process and research process. Tutors from a wide range of degree programs help individuals hone their writing skills, reinforce their statistics knowledge, and gain confidence in their work.

 In order to serve and meet the demands from all ASU affiliated students, faculty, and staff members, the Writing Centers and Graduate Academic Support Center have developed the following policies.  By scheduling an appointment and using our services, you agree to adhere to the policies described below. 

Appointment Eligibility

The Writing Centers

The Writing Centers serve currently enrolled ASU students, faculty, and staff members. Students must be enrolled in at least 1 credit hour.  Faculty and staff members must be currently employed by ASU.

The Graduate Writing Centers & Graduate Academic Support Center

The Graduate Writing Centers and the Graduate Academic Support Center serve ASU graduate students, faculty, and staff members.  Graduate students must be enrolled in at least 1 credit hour.  Faculty and staff members must be currently employed by ASU.

Appointment Policy

Undergraduate students

Undergraduate students can schedule one appointment per day and up to four appointments per week across all writing tutoring centers.   UASP reserves the right to end an appointment at any time.

Graduate Students, Faculty and Staff Members

Graduate students can schedule one appointment per day and up to four appointments per week across all writing tutoring centers. In addition, the same policy applies to scheduling appointments with a graduate statistics tutor.  Appointments in each service (i.e., writing and statistics) are counted separately, which means that you can make up to four writing appointments per week and four statistics appointments per week.  UASP reserves the right to end an appointment at any time.

Cancellation, Late Arrivals, and No Show Policy

Cancellation

You are asked to provide advanced notice when rescheduling or cancelling an appointment.

  1. To cancel or reschedule an appointment, please provide 24 hours' notice to allow another student to schedule the appointment time. Appointments can be cancelled by logging on to the scheduling system or by calling the main office number 480-965-9072 during business hours. 
  2. Need help canceling your appointment? Use our “How to Cancel Your Appointment” Guide.  

Late Arrivals

If you are late for your appointment and the tutor is still available, you may work with the tutor for the rest of the scheduled appointment time.  However, if you are more than 10 minutes late, your appointment may be given to a walk-in.

No Show

If you miss more than two appointments in any of our appointment-based services within the academic year, you will need to contact a center supervisor within 24 hours in order to schedule any future appointments.  If after 24 hours no contact is made, and if you had any future appointments scheduled, they will be cancelled. To re-instate your scheduling privileges, contact a center supervisor as soon as possible.

 Using Our Centers

When attending an appointment in person or online:

a) Arrive (for in-person appointments) or log on (for online appointments) five minutes early.

b) Bring a Sun Card or know your 10-digit ASU ID.

c) For in-person writing appointments, we encourage you to bring a printed copy of your draft. Research shows that writers can often identify areas for revision (e.g., transitions, paragraph order, grammar, and sentence structure) more efficiently when reading a printed draft.  

d) For online appointments, we encourage you to have any needed electronic file(s) open on your computers.

e) For both in-person and online appointments, we also encourage you to bring a printed or digital copy of your instructor’s assignment and/or rubric.

f)  You are encouraged to prepare questions to review with the tutor during the session.

g) You may need to schedule additional appointments to review additional changes or longer projects.

Online Appointments

UASP uses Zoom to conduct all its online tutoring appointments.  Zoom is available to all ASU students at no additional cost. To learn more about how to use Zoom, view our guide.

Attendance Verification

UASP does not share any education information or usage information except what is required by law.  If faculty members require verification of your tutoring visit, it will be up to you (the student) to grant the centers permission to share attendance records.

During your checkout process, you will be asked if you would like your faculty member to receive verification of the visit. If you choose this option, an automated email with the date, time, and length of the appointment will be sent directly to your faculty member. 

Assistance Policy

You may receive assistance for a variety of writing or statistics projects related to your degree or field. However, the Writing Centers and Graduate Academic Support Center cannot help you with the following types of writing or statistics projects:

  • Any course work that is part of an in-class or take-home exam
  • Work that is not your own
  • Course work that is from a non-ASU institution

Exceptions may be granted if the center supervisor receives written permission from the course's instructor of record for a course-related exam (permission from a TA is not adequate) or from a faculty advisor or official departmental representative for a degree-related exam. The center supervisor must receive this written permission via email from the appropriate individual before the writing or statistics appointment can occur.

Contact Information

If you have any questions or received a missed appointment message in error, please contact:

  • Downtown Phoenix Campus: (602) 496-4278
  • Online Tutoring: (480) 965-9072
  • Polytechnic Campus: (480) 727-1452
  • Tempe Campus: (480) 965-4272
  • West Campus: (602) 543-6169

The ASU Writing Centers and Graduate Academic Support Center look forward to supporting you during your academic journey.